इस नीति का अंग्रेज़ी पाठ मान्य है।
We do not take payments on this website. Every job has its own written quotation or agreement, and the payment schedule, cancellation and refund terms in that document apply first. Where the document is silent, the following applies.
Advance payments
Work starts after the advance agreed in the quotation is paid. The advance is used to buy material and book our carpenters for your job.
Cancelling a job or order
- Before we buy material or start work — the advance is refunded in full, less any site-visit or design charges agreed in writing.
- After material is bought or work has started — we refund the advance less the cost of material bought, work already done and labour booked for your job. Material bought for your job is handed over to you.
- Made-to-measure furniture that is already made to your size cannot be cancelled.
Defects and changes
Tell us about any defect in our workmanship as soon as you notice it. We will inspect and repair it as set out in your quotation or agreement. Changes you ask for after approval may change the price and the time needed.
How refunds are paid
Approved refunds are paid by bank transfer or UPI within 15 working days.
Questions or complaints
Contact the Grievance Officer on the शिकायत और सुझाव page.